If you are a freelancer or business offering websites and designing gigs then you may understand the value of Client feedback. You need to think twice before making any changes to the design — whether the client will like it or not?
So, getting timely client feedback is crucial for business. This is not only important for business owners, but also for clients because, with timely and accurate feedback, they can get exactly what they expect.
You, as a business can find the weak areas and improve them to provide quality services to your clients. Because a satisfied client can bring more clients for you with positive word-of-mouth.
In short — Client feedback is very important for every business.
That’s why I came up with the same topic today, this will help you to know how you can improve client communication on your WordPress website.
Table of Contents
What Is Direct Client Feedback?
Client feedback is the information, insights and issues provided by the clients/customers about their experience with your company, website, products or services.
Client feedback can help you as a business owner to improve your website, products and services to provide a better customer experience which will help you to grow your business.
There are multiple ways you can use to communicate with your client and collect feedback on regular basis throughout your project, it includes — SMS, email, form, calls etc.
Direct client feedback can be a powerful tool that shows your weaknesses. You can work on them to improve the quality of your service which will eventually take your business to the sky.
Why Direct Client Feedback Is So Useful?
Now you understand what is direct client feedback, let’s take a look at why it is so important for a business:
Enhances Quality Of Project
If you are a freelancer or working for your clients — Client feedback becomes even more crucial to delivering a quality project that meets your client’s needs.
I use to provide website building services through freelancing portals such as Fiverr, getting clients’ feedback throughout the project makes it easy for me to reach the client’s satisfaction level.
But it becomes very difficult when you do not get the time-to-time feedback from your clients when they are not available or busy with their own tasks.
In these cases, you can ask specific questions before taking their project into the hand, about the final result they want from you, such as — vision of the project, what they see as the most important elements and some examples of the final result if available.
By asking these types of questions, you can be assured that you are moving on the right track and meeting the client’s satisfaction.
Streamlines Processes
Getting direct feedback from clients can help you to streamline internal processes and eliminate redundancies in your business.
You save time when you get timely feedback from the client. And as we know — time is money.
Having an ongoing feedback plugin can help you to keep your client in the loop and get feedback on the project. You can show what you are working on and get ideas from them on how you can improve it.
It eliminates the need of scheduling a call or Zoom meeting every time you need your client’s feedback on your work.
Customers Feel Valued
Customers are everything for a business — happy customers are more likely to return in future and recommend your products/services to others which will bring more sales without spending on customer acquisition.
When you make your customers happy, your happy customers do marketing for your business without taking any charge from you. They bring more people to buy your products and services.
There are multiple ways to make your customers happy and one of them is — taking feedback and improving based on feedback provided by them.
This, lets them feel that they are also a part of the process and their input really matters.
If you do so — customers feel valued by your business and choose you again in future for similar needs.
Builds A Professional Image
When you ask for client feedback about the ongoing project, it helps in building a professional persona.
Whether you are receiving positive or negative feedback from clients, it should be used to deliver quality work to your clients.
Asking for feedback does not only means that you value their input, but it also shows that you are working hard to achieve the client’s expected result, it shows professionalism and a responsive approach.
Helps Measure Client Satisfaction
How you would know whether your clients are satisfied with your services or not? Well, there are plenty of methods available that can help you to measure customer satisfaction.
But direct client feedback is the most effective among them you can use in your business. When you enable it, you can directly hear from the clients about their experience with your company.
Also, you can use their feedback and growth in your resume or portfolio to get more clients in future.
This is proved — one satisfied client brings more clients by spreading positive word-of-mouth about your company.
Speeds Up The Design Process
When working in freelance website designing gigs, getting early feedback from the clients can save you from wasting time on areas which do not satisfy your client’s needs.
Timely client feedback is important when working on designing projects(especially) because you need to care about the client’s satisfaction with every change you make.
It helps in delivering your project before the deadline and everything should be under your client’s expectations.
If you get feedback throughout the project, it saves a lot of your time because it eliminates the time-wastage on unnecessary elements or something which is not required for your client.
Collating Communication Platforms
As a freelancer or digital marketer, how many communication platforms do you use?
This list is very huge, it may include platforms such as:
- Messenger
- SMS
- Phone Calls
- Slack
- Trella
- and many others…
It is always hard to manage all of these at the same time, there will also be chances to miss any important client calls or messages because of having this huge list of communication platforms.
When you have more than one place to look for feedback from clients, it increases the risk of missing the deadline.
But if you depend on one feedback process then you can reduce massive time spent. Also, there will be no more risk of missing an important message or client call, and you can finish the work before the given time.
How Can You Collect Client Feedback On Your Website?
Well, there are plenty of methods and tools available that you can take into this work of collecting client feedback for your projects.
But it totally depends on what you proceed with for your business. Here are some most preferred ways to collect client feedback on a website:
Feedback Form
Feedback form is the most traditional method of collecting clients’ feedback. You can place a feedback form on your website or offline to know their experience with your services.
But the downside of this method is — you have to think about the questions to include in the feedback form. Also, it can be different from one client to another, depending on the project.
To avoid this issue, either you can create a new feedback form for every client (that’s a hectic job) or use a standardized set of questions that may not always sound relevant.
Pros
- Easy to use method to collect feedback
- Helps to find weak points and improve them
- Improve client loyalty by addressing their needs
Cons
- Most clients do not prefer filling a long-form to share feedback
- Feedback can be negative if the form is too generic
- Can be a time-consuming process
Have you ever ordered anything on Amazon? I am sure you did…
Then you probably have read the email sent just after your delivery with the subject “how was your delivery partner”.
This is the way to take feedback through the email used by Amazon, you get the rating option in the email and a comment box to write your experience.
Email is a popular and widely used method of collecting feedback from customers and clients, this method is used by giant shopping sites and businesses.
This allows your client to share their experience with your company directly through their email inbox.
Pros
- Widely used by giant companies
- Reach to clients in bulk
- People prefer sharing feedback through email than a feedback form
- Automation of emails can save huge time
Cons
- Emails can be land in the spam folder
- Data collected might be inaccurate
Project Management System
A project management system allows you to add your project details within the platform so you can share the progress with your client and communicate on regular basis. It is more technical compared to other methods you can use to collect client feedback.
In these kinds of PMS, you can control what your clients can see within the project dashboard.
Through the Project Management System, you can ensure that the client is getting up to date about the project progress and you receive timely feedback.
Pros
- Easy way to communicate with multiple clients
- Client can get updates on project progress
- Enables time tracking to track how much time you spent on the project
- Dashboard view can be customized
Cons
- Not suitable for beginners, difficult to set up and use
- Clients may not be able to understand
Direct Feedback Using A Plugin
WordPress is an open-source platform that comes with powerful plugins that makes performing various tasks easy for beginners because it has plugins for every task.
Likewise, it also has plugins available to collect client feedback on WordPress. With the help of the direct feedback plugin, you can allow your clients to access your work and keep an eye on your progress.
They can submit feedback, questions, and share visual examples of changes they want you to make. You can work on their request and tick to resolve each feedback point and respond to your client directly from the project dashboard.
Pros
- Easy to set up and use
- Equipped with a wide range of features & functionality
- Higher accuracy in feedback
- Easy for clients to share feedback on projects
- Affordable option for all-sized businesses
- Clients can point to any element of the website that they want to change and leave a comment
Cons
- Tons of options to choose from
- May occur some compatibility issues
ProjectHuddle: Best WordPress Feedback Plugin
If you are looking for a WordPress feedback plugin for collecting feedback on your website & design projects then “ProjectHuddle” is a good fit for you.
ProjectHuddle is a WordPress plugin to collect feedback on website and design projects. It is a visual commenting and collaboration tool for WordPress that allows your client to share their feedback, request changes, ask questions and communicate using the easiest way ever.
It has made collecting client feedback too easy because clients can share their feedback and changes request just by clicking on any element and dropping their comments.
If you want to learn more about the ProjectHuddle & how you can get started with this then watch the ProjectHuddle’s walkthrough video below:
ProjectHuddle Pricing
ProjectHuddle is a premium WordPress plugin that does not come with any free version, however, you are allowed to take a demo of how it works through their official website.
It has three plans available — Regular, Professional and Unlimited(Lifetime plan). Let’s see what you get with these plans:
Regular Plan
This is the cheapest plan available, good for your business if you have a low budget. It costs $109 per year and comes with the following features:
- Unlimited Mockups
- Unlimited Websites
- Unlimited Users
- Central Dashboard
- Completely Customizable
- White Label
- Sketch Sync
- REST API
- 1 Dashboard Site
Professional Plan
Regular plan is limited to one dashboard site if you need more then the Professional plan is good for you. It will cost you $139, equipped with some other features as well which are mentioned below:
- Everything in the regular plan
- 3 Dashboard Site
- File Upload
- PDF Support
- Future Addons
Unlimited Plan
Just by paying a one-time charge of $599, you can buy the ProjectHuddle plugin for a lifetime with all its future add-ons.
In this plan, you get unlimited dashboards and all other features that the Professional plan includes.
ProjectHuddle’s plans come with a 30-day money-back guarantee that ensures you get your money back if you found it is not as you expected, with no question asked.
ProjectHuddle Vs Other WordPress Feedback Plugins
You might be thinking — when there are plenty of WordPress feedback plugins available, why would I choose the ProjectHuddle?
Here are some reasons why ProjectHuddle, not any other WordPress feedback plugin:
Manage from the central dashboard: There is no need for you to log in to each of your client’s sites to see feedback. Everything can be found on a single dashboard which saves time and helps you to quickly manage all your feedback.
Keeps your client’s site FAST: ProjectHuddle won’t add any additional database or media gallery bloat to your client’s site. So, you get access to important feedback without making the site slower.
It is affordable: It is affordable compared to other similar tools (especially WPFeedback) available out there. On WPFeedback, you will be charged additionally for every single site. But with ProjectHuddle, You can manage unlimited sites without adding any additional amount to your yearly bill.
Compatible with other platforms: ProjectHuddle is not just limited to WordPress only, rather it works with other platforms such as Drupal, Wix, Shopify, Weebly, Magento, Squarespace and some more as well.
Conclusion
Client feedback is very important for every business, if you don’t respect your clients’ or customers’ feedback then you will lose them.
Because they will switch to any other similar company. It can be a big role player behind your business growth if you respect it.
If you are into the website and design industry or work as a freelancer then ProjectHuddle is a great tool for you that can help you to improve client communication. It allows you to collect the feedback in the easiest way ever and work on them to deliver client satisfaction.
I hope you found this post helpful if you did then consider sharing it with others.
